What is travelscounter.com ?

travelscounter.com is an online discounter, which guarantees you save money while you travel! The goal of our site is to offer and guarantee users a discount of 10, 15 or even 20% off the entire bill, in selected venues.

How does travelscounter.com work?

travelscounter.com gives you acces to some of the best venues Sibiu has to offer. You can use travelscounter.com to acces an ALL DAY DISCOUNT, which guarantees you a 10% discount in any venue you wish to visit during an entire day. Or you can use travelscounter.com to make a reservation at a specific venue. In this case, depending on your preferences, you can enjoy discounts of 10, 15, or even 20% off the entire bill! HERE you can find detailed informations about using travelscounter.com.

Do I have to sign-up?

Signing-up with travelscounter.com is a personal option. You can use travelscounter.com as an un-registered guest, but with some limitations. We encourage you to sign-up with us, in order to enjoy some of the other cool and free features of our site. First of all, as registered user of travelscounter.com, it will be easier for you to place an order, you can choose favorites, and you will have permanent access to your reservations. Also, as registered user, you'll be able to engage in some friendly conversation with other travelscounter.com users. Fun, right? :)

How much do I have to pay?

The cost of using travelscounter.com is of only 1 euro (plus VAT). You pay 1 euro (plus VAT), and you get to either claim the ALL DAY DISCOUNT, or BOOK&SAVE and choose the venue where you will receive a 10, 15 or even 20% discount off the entire final bill.
The cost of 1 euro (plus VAT) also includes the work of our team, which will manage all your reservations, so you could enjoy the best Sibiu has to offer.

Why are there 3 different types of discount?

The three types of discount we offer at travelscounter.com are directly linked to the venue's position. Thus, you will be able to enjoy a 10% discount in all highly central venues, a 15% discount in all the venues close to the city center, and a 20% discount in all the venues located outside the expanded central area of the city.

Are there any limitations to the travelscounter.com discounts?

No. The travelscounter.com discounts can be used in any type of venue in Sibiu. Depending on your prefferences, you will enjoy a discount off lunch, dinner, or drinks in a club. Also, when arriving at your selected venue, no limit is imposed. You will be able to order absolutely anything off the venue's menu. The 10, 15 or 20% discount guaranteed by travelscounter.com will be applied to the entire bill.

How do I know if my reservation is confirmed?

As soon as you've completed the reservation process, a confirmation page will appear. This page shows all of your reservation details, including the reservation number.The information will also appear in the “my reservations” section of your profile, and in a confirmation email we will be sending you.

What are the types of venue covered by the travelscounter.com discounts?

You can use the travelscounter.com discounts in a wide selection of venues, all around Sibiu: restaurants, bistros, coffee-places, pubs and night-clubs. You will find all of them in the “VENUES” section of our site.

I do not smoke. Are non-smoking venues covered by the travelscounter.com discount?

According to the law, all venues are non-smoking ones.

Are there limitations regarding the venue type I can visit?

No. Depending on your preferences, you can choose to use your discount in a restaurant, in a coffee shop, in a night-club, or in any other type of venue. With the BOOK&SAVE option you get to choose one venue. With the ALL DAY DISCOUNT option, you'll get the liberty to use your discount code in all the venues in Sibiu, for an entire day.

What does the price include?

The cost of using travelscounter.com is that of only 1 euro (plus VAT). This cost provides you with a 10, 15 or even 20% discount off the entire final bill, in the selected venue. Depending on your prefferences, you will enjoy a 10, 15 or 20% discount off lunch, dinner, or drinks in a club. This information will also appear on the confirmation page, and in the “my reservations” section of your profile. The cost of 1 euro also includes the work of our team, which will manage all your reservations, so you could enjoy the best Sibiu has to offer.

Are taxes included in the price?

The cost of 1 euro is a fixed one, and VAT will be added to the price. Depending on the payment method you choose, there might be some extra taxes. When paying via paypal, if your transaction involves a currency conversion, competitive exchange rate fees apply. When paying by sms, standard text message rates apply.

How do I pay?

Payment is super easy through travelscounter.com. We will be providing you with 3 options : pay with paypal, credit card or via sms. Either way, payment is totally secure, and it is done as a final step in the entire reservation process. Please note that when paying by sms, standard text message rates apply. Paying by PayPal is free, unless it involves a curency conversion, in which case a curency conversion fee may apply.

How do I make a reservation?

Technically, you don't. We do it for you! :) All you have to do, whe choosing the BOOK&SAVE option, is to follow the easy steps, and use our friendly filters to help us provide you with the best fitting choices. You have to choose one option, and then we'll take care of the reservation for you. We'll contact the chosen venue, and make the reservation. As soon as all the steps are completed, which will not take up more than 5 minutes of your time, a confirmation page will appear. This page shows all of your reservation details, including the reservation number.The information will also appear in the “my reservations” section of your profile, and in a confirmation email we will be sending you.

What can I do if I don't like any of the options you provide?

Using the existing filters as part of the reservation process means the options we'll be providing you with are the ones best matching your personal preferences. However, should you not like any of the options provided,you can click the “MORE OPTIONS” button, and we'll be giving you 3 new options to choose from. Or just click the “BACK” button, and start over.

How do I know if my reservation is confirmed?

When choosing the BOOK&SAVE option, as soon as you've completed the reservation process, a confirmation page will appear. This page shows all of your reservation details, including the reservation number.The information will also appear in the “my reservations” section of your profile, and in a confirmation email we will be sending you.
When choosing the ALL DAY DISCOUNT option, you'll have confirmation both on our website and via e-mail. This confirmation page will provide you with the unique discount code you will be able to use in any venue, for the entire day.

What is my reservation number and what do I need it for?

Your reservation number is the alphanumeric code in your booking confirmation. You will need it to change or cancel your reservation.This number will appear with each reservation in the “my reservations” section of your profile, and in a confirmation email we will be sending you. If you are not registered with us, we suggest you also save a photo-copy of the confirmation page.

What is my unique discount code, and what do I need it for?

Your unique discount code is the alphanumeric code based on which you will receive the 10% discount off the final bill in any venue you hoose to visit for an entire day. This code will appear on the confirmation page, and in a confirmation email we will be sending you. When visiting a venue, you must provide the venue's representatives with the said confirmation email, containing your discount code.

I have made a reservation but haven't received a confirmation by email. What should I do?

Try looking in the spam/junk folders as well as the inbox of the email address attached to your reservation. Registered users will also find the confirmation and details of each reservation in the “my reservations” section of their profile. As always, feel free contact us, for further assistance.

What happens if the venue is over-booked, and doesn't accommodate us?

When using the ALL DAY DISCOUNT, you are at liberty to visit any venue you wish, depending on the venue's availability. This means that if a venue is over-booked and cannot accommodate you, you simply have to choose another venue. With the BOOK&SAVE option, you can enjoy a great discount and a very secure reservation. At travelscounter.com, we make all reservations for the next day, or even later. We do so in order to prevent such situations from happening. However, in the unlikely event of the venue not being able to accommodate you after having used our BOOK&SAVE option, we advise you to contact us through our online chat, which is available 24/7. We will do our best to solve the issue, so that within max. 30 minutes, you could enjoy your lunch or dinner in another similar venue. If we fail to provide you with a satisfying option, we take it upon ourselves to fully and quickly refund all your money.

Can I cancel or change my reservation through travelscounter.com?

Yes, it’s easy to cancel or change your reservation. If you are a registered user, you'll find the CANCEL MY RESERVATION button with each reservation in the “my reservations” section of your profile. If you are a guest on travelscounter.com, you'll have to get in touch with one of our team members, via the online chat available. In order to confirm the cancelation, you'll need to provide us with the reservation number.

If I need to cancel my reservation will I pay a cancellation fee?

When canceling a reservation no later than 3 hours prior to the estimated time of arrival, there will be no cancellation fee. And you will be getting a full and quick refund. Please note that canceling a reservation with less than 3 hours prior to the estimated time of arrival at the selected venue, will be made with a penalty of 100%.

How do I know if my booking has been canceled?

Once you have canceled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don’t receive an email please contact us.

What is the purpose of the travelscounter.com chat?

Besides offering you great discounts, and the means to travel and save money, travelscounter.com is meant to be FUN! Travelscounter.com is not only an awesome discounter, but also a great way to meet new people. :) First of all, travelscounter.com offers two types of chat: the admin chat, and the social chat. The admin chat is the chat where you can contact us 24/7, should you need any assistance from travelscounter.com. The fun part, the social chat, is the chat where you can engage in some friendly conversation with other users of travelscounter.com. To do so, you need to register with us. But don't worry..it's super easy!

How do I start chatting with other travelscounter.com users?

In the chat section, on the left side bar, you can choose to see all travelscounter.com users, or those online. To start chatting with one of them, you simply have to click their avatar to open a chat window. After that, all you have to do is type your message and press ENTER to send it.

Can I chat with more travelscounter.com users at the same time?

Of course you can! We encourage you to contact other users, as travelscounter.com is not only a great discounter, but also a fun way to meet new people! You can chat with different people, in different message boxes, at the same time. All your chat messages can be administered from the top panel of the chat area.

Can I turn chat on or off ?

Yes. Each conversation will have the option to be turned on or off.

How do I know which of my previous contacts are online ?

You can look at the side-bar, and if you see contacts with a green highlighted button next to their name, then they are online, and using the chat.

What do I do if I no longer want to chat with a certain user ?

To stop a message thread that another user has had with you, you can block them. You can also report an abusive message.

Where can I find the address of the venue?

You can find it in the “Venue details” section of each venue's page on travelscounter.com. It's also included in your reservation confirmation email.

Where can I get directions to the venue?

Yours, and the venue's are pinned on the map. Also, the full address of the venue is listed in your confirmation, so you can enter it into your navigation device.

How can I write a review?

Each venue page on travelscounter.com has a “REVIEWS' section. You can read all the previous reviews for each venue, and also use the existing form to write one of your own.

Who can write a review?

Everyone who uses travelscounter.com will be invited to write a review.

Can I edit a written review?

You are not able to edit a review once it has been submitted.

Why hasn't my review been posted yet?

Depending on the number of reviews we receive, it can take a few days before it appears on the website.

Does travelscounter.com alter reviews?

No. Once we've checked for obscenities, we post all reviews as they were submitted (both positive and negative).

Does travelscounter.com write reviews?

Absolutely not. We are proud that all of our reviews are written by real users who have enjoyed the travelscounter.com services and the venues they have visited.

Can I leave a review anonymously?

Yes, you have the option to leave a review anonymously. In this case only your country, date of review and the title “guest user” will be shown.

Why testimonials?

Well..it's easy! Becase we want to brag! :) And because we want to show you what other people think about travelscounter.com

Who can write a testimonial?

Just about everyone who has, or is using travelscounter.com

Can I edit my testimonial?

Firstly, we're publishing testimonials and opinions our users share on social media. This means that if you edit your Twitter post, for example, it will change on Twitter, but it will remain as it was originally posted on travelscounter.com. And if you use the form we're providing you with in our website, you won't be able to change a testimonial, once you submit it.

Why haven't I found my testimonial between all the others?

Although we like bragging, we like to keep it cool too :) So you won't see us super-charging our testimonial page. We are posting random testimonials, and generally we'll stick to the most recent ones. Of course, if your testimonial is submitted via the form on our website, it's going to be there!

What is phishing?

Phishing is the fraudulent practice of sending emails claiming to be from reputable companies in order to get people to reveal personal information, such as passwords and credit card numbers.

Should I report phishing and suspicious emails?

We take online security very seriously.
If you receive an email that appears to be from travelscounter.com but you believe may not be authentic, please report it to us immediately.

How do I report phishing and suspicious emails?

You can report a phishing attempt or a potentially suspicious email by sending it to us by e-mail. The best way to do so is to open a new email message and attach the suspicious email you received. Or, if you can't attach the suspicious e-mail, you can forward it to us instead, at office@travelscounter.com.